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Customer Relationship Management (CRM)

Customers are the core of any business, and so are managing the relationship with customers. Graylogic's domain expertise in Customer Relationship Management ranges from business leads management or customer interfacing planning to end-to-end relationship management from marketing to delivery of service or product.

Graylogic's CRM consulting brings our experience in aligning your CRM process with stated business objectives, leveraging the power of technology to make it more effective. This involves defining or optimizing CRM workflow and applying right trends and technologies into overall solution.

Key Features:

  • Flexibility for customization
  • Web 2.0
  • Service Oriented Architecture
  • Best suited tenancy model
  • CRM interfaces with other areas
  • Key Process Areas in CRM
  • Extent of Business Analytics and Business Intelligence Capabilities
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